Your customer calls are mission-critical. We secure them end to end.
Yandle is built for teams handling sensitive customer conversations at scale. Your data stays private, encrypted, and under your control.
Security approach
Yandle is designed with defense-in-depth controls to protect call workflows, transcripts, metadata, and integrated business data. Security controls are continuously reviewed and updated as threat models evolve.
Tenant isolation
Customer environments are logically separated to reduce cross-tenant access risk and contain blast radius.
Encryption controls
Data is encrypted in transit and at rest using modern cryptographic standards and managed key practices.
Access governance
Role-based access, least-privilege principles, and administrative controls are used to limit and monitor privileged actions.
Auditability
Security-relevant events and operational actions are logged to support traceability, incident response, and forensic review.
Customer responsibilities
- Protect account credentials and enforce strong access practices for internal users.
- Configure legal call disclosures, consent flows, and compliance settings for your jurisdictions.
- Review AI outputs and escalation behavior as part of your quality and risk controls.
Incident response
Yandle maintains incident response procedures for triage, containment, remediation, and notification. Where legally required and contractually applicable, affected customers are notified without undue delay.
Vulnerability reporting
If you believe you identified a security issue, email security@yandle.io with reproduction details, scope, and contact information. We prioritize reports that include clear impact and verification steps.
Security documentation requests
For enterprise procurement, due diligence, or legal review, contact security@yandle.io for available security documentation under appropriate confidentiality terms.